Connect Tank: Troubleshooting XBee Gateway Compatibility

Daniel Price1 min read
Industrial NetworkingOther ManufacturerTroubleshooting
Licensed PE Working through this on a live machine? A Maine-licensed engineer can take it from here — included with IMD hardware, by the hour for everything else. Book an engineer

Compatibility Result

The Connect Tank cannot use the xbeegateway.herokuapp.com service. That service is a proof of concept for the XBee Gateway Kit; it was not built as a general device-registration portal for Connect Tank hardware.

Why Registration Stops at the MAC Address

The registration workflow asks for a MAC address, while the documented Connect Tank onboarding workflow identifies the device by its IMEI. This identifier mismatch is not evidence that a hidden or alternative MAC address will make the service compatible.

Item Identifier or scope Decision
Connect Tank onboarding IMEI Use the documented Connect Tank device-cloud workflow
xbeegateway.herokuapp.com Requests a MAC address Do not use it to register a Connect Tank
Proof-of-concept applications XBee Gateway Kit and XBee Wi-Fi Kit Treat them as kit-specific starting points

Supported Engineering Path

Use the Connect Tank onboarding process that accepts its IMEI. If the proof-of-concept application's interface or workflow is required, obtain the Digi-published application code and have a programmer customize it for the Connect Tank rather than attempting to substitute an unverified MAC address.

Verification

Confirm that the selected onboarding workflow accepts the Connect Tank's IMEI and identifies the device after registration. Do not declare compatibility based only on discovering a MAC address; the evidence does not establish that the service supports Connect Tank communications, nor does it establish whether the device exposes an accessible MAC address.

FAQ

Can Connect Tank connect to xbeegateway.herokuapp.com?

No. The service is a proof of concept for the XBee Gateway Kit and does not support Connect Tank registration.

Should I enter a Connect Tank MAC address instead of its IMEI?

No supported MAC-address substitution is documented in the available evidence. Use the Connect Tank workflow that registers the device by IMEI.

Can the XBee Gateway application be modified for Connect Tank?

Yes. Digi makes the proof-of-concept code base available for programmers to customize, but Connect Tank support must be implemented and verified in that customized application.

Back to blog