Local switch operation can remain immediate. The available evidence points to the configured motor-start delay compensation becoming active after the update, although the reason for that behavior is not confirmed.
Identify the Delay Pattern
Test remote control and the local wall switch separately. A delayed response from the app or voice control combined with normal local operation narrows the problem to command processing or configuration rather than an immediate motor or output-stage failure. The reported delay also affected STOP commands and position requests such as 50%.
| Observation | Reported result | Diagnostic meaning |
|---|---|---|
| STOP command | Also delayed | Delay is not limited to startup commands |
| Local switch | Operates normally | Motor and direct local control remain functional |
Check Motor-Start Delay Compensation
That value had existed previously but appeared to affect operation only after the actuator update; the evidence does not establish why.
Firmware 1.6.2 appeared in one related report, but the evidence does not confirm that this version caused the behavior or that every affected actuator used it. Record the installed firmware before changing settings so the result can be correlated with the device version.
Apply the Supported Workaround
- Open the affected actuator’s motor-delay compensation setting.
- Change the setting from automatic to manual.
- Command the shutter to close, move to an intermediate position, and stop; verify that each command responds without the previous delay.
Resetting selected switches and power-cycling the access point also produced no improvement in the reported case.
Decide Whether Further Resetting Is Justified
Apply and verify the parameter workaround first. The evidence does not establish whether the current configuration can be backed up, whether a Windows application is available, or where the Android app displays the installed software version; verify those items through current eQ-3 product documentation or official support before performing a destructive reset.
FAQ
Check the motor-start delay compensation. In the reported case, automatic mode contained a 12-second value that appeared to become active after the update.
What HmIP-BROLL setting removes the delayed movement?
Should I reset the access point to fix delayed HmIP-BROLL commands?
Not as the first action. Power-cycling the access point and resetting selected switches did not fix the reported delay, while changing the motor-delay compensation did.
