Symptom and Scope
A Vijeo Designer project configured for an HMIGTO2300 target compiles and validates, but both target and full-project download commands remain disabled. The reported installation is running under a 30-day trial because the registration codes have not yet been entered.
| Function | Observed state |
|---|---|
| Compile | Enabled |
| Validate target and full project | Enabled |
| Download target and full project | Disabled |
Identified Cause
The evidence identifies missing registration codes as the cause. Compilation and validation availability does not prove that the current Vijeo Designer license state permits transfer to the HMI. No communication fault, cable problem, target configuration error, or HMIGTO2300 hardware fault is established by the available evidence.
Restore the Download Commands
- Obtain the applicable Vijeo Designer registration codes through the authorized Schneider Electric licensing channel.
- Enter the codes in Vijeo Designer, then reopen the project and check the target and full-project download commands.
Do not treat successful validation as a workaround for activation. Validation checks the project, while the reported resolution requires completing software registration.
Verification and Isolation
Confirm the correction by verifying that the download commands become active for the HMIGTO2300 target after registration. If they remain disabled, create or select another target and compare the command state. A command disabled for every target points toward an installation or licensing condition; a command disabled only for the HMIGTO2300 project narrows the investigation to that target or project configuration. This comparison is a diagnostic decision path, not evidence of a specific secondary fault.
FAQ
Why is Vijeo Designer Download disabled while Compile works?
In the reported case, the registration codes had not been entered. Compile and Validate remained available, but Download was disabled until the licensing issue was addressed.
Can a 30-day Vijeo Designer trial download to an HMIGTO2300?
The evidence shows that the reported 30-day trial installation could compile and validate but did not expose the download commands. Enter the applicable registration codes before diagnosing the HMI connection.
How do I check whether disabled Download is target-specific?
Compare the download command with another target selected. If it is disabled for every target, investigate software registration or installation state; if only one target is affected, inspect that target and project configuration.