After migrating a WinCC flexible 2008 SP2 project to TIA Portal V15, WinCC Runtime Advanced V15 displayed an Automation License Manager (ALM) error on Windows 7 x86. Reinstalling the ALM version supplied with the Runtime setup did not clear the message. Updating ALM to version 6 Update 4 resolved it.
Observed ALM Error
Runtime opened a pop-up stating: “WinCC flexible Runtime has detected a problem with Automation Licence Manager. Please reinstall Automation Licence Manager.” The installation was a new WinCC Runtime Advanced V15 setup rather than an upgrade of the previous runtime installation.
| Item | Observed condition |
|---|---|
| Engineering migration | WinCC flexible 2008 SP2 to TIA Portal V15 |
| Runtime | WinCC Runtime Advanced V15 |
| Operating system | Windows 7 x86 (32-bit) |
| Initial corrective action | Repeated ALM reinstallations did not resolve the error |
| Effective corrective action | Update ALM to version 6 Update 4 |
Resolve the WinCC Runtime Advanced V15 Error
- Confirm that the installed runtime is WinCC Runtime Advanced V15 and that the operating system is Windows 7 x86.
- Check the installed Automation License Manager version. Do not assume that the version included in the Runtime V15 setup is sufficient merely because ALM installs without an error.
- Update Automation License Manager to version 6 Update 4.
- Restart WinCC Runtime Advanced and verify that the license-manager pop-up no longer appears.
Interpret the WinCC Flexible 2005 Header
The pop-up used the header “WinCC Flexible 2005” even though the active software was WinCC Runtime Advanced V15 and the migrated source project was WinCC flexible 2008 SP2. The evidence does not establish why this legacy header appears. Treat the message body and the ALM version as the actionable diagnostic information; do not use the header alone to identify the installed runtime version.
FAQ
How do I fix the Automation License Manager error in WinCC Runtime Advanced V15?
Update Automation License Manager to version 6 Update 4, then restart WinCC Runtime Advanced and confirm that the pop-up is gone.
Why does reinstalling Automation License Manager not clear the WinCC error?
In this case, reinstalling the ALM version supplied with the Runtime V15 setup did not help. Updating ALM to version 6 Update 4 resolved the error.
Why does a WinCC Runtime Advanced V15 alarm say WinCC Flexible 2005?
The evidence does not identify the reason for the legacy header. Verify the installed runtime independently and troubleshoot the ALM error stated in the message body.