Resolving Missing HSP for Siemens SIMATIC Comfort Panels in TIA

Overview

The SIMATIC HMI Comfort family covers the mid- to high-end HMI panels used with S7-1500, S7-1200, S7-300/400, and ET 200SP controllers. The first generation, known internally as Comfort V1, was launched with the original TP1500 Comfort, TP1900 Comfort, and TP2200 Comfort touch panels (and the matching KP1500 Comfort key panel). These devices were commissioned with TIA Portal V13 / V13 SP1 and require an additional Hardware Support Package (HSP) outside the standard installation media to appear in the hardware catalog.

When an HSP is missing, the project upgrade wizard fails to resolve the device type, the catalog remains empty for that panel, and a project that compiles cleanly under the original TIA version refuses to open after a service-pack upgrade. This article documents how to locate the correct HSP on official Siemens channels, how to install it, and how to recover when the TIA Portal V13 → V13 SP1 (or later) project upgrade throws a hardware-resolution error.

What Is an HSP?

An HSP (Hardware Support Package) is a Siemens-signed update that extends the TIA Portal hardware catalog without forcing a full installation-media upgrade. HSPs are released as:

• Device HSPs – add new CPU, HMI, drive, or I/O module types so they appear in the device catalog and can be inserted into projects.
• Firmware HSPs – provide firmware images for in-field updates of supported modules.

HSPs are version-coupled. An HSP built for TIA Portal V13 SP1 will not load into V13 (without SP1) or into V12 SP1. The Comfort V1 HSP referenced in the field complaint is package HSP TIA Portal V13 SP1 – HMI Comfort V1 (TP1500 / TP1900 / TP2200) v1.0.0.0; its function is to register the 6AV2 124-1xxx01-0AX0 panel series in the catalog under PC systems > HMI > Comfort Panel.

Affected Comfort V1 Hardware

The Comfort V1 family addressed by this HSP covers the following 15-, 19-, and 22-inch widescreen panels:

Comfort V1 – Technical Snapshot

Full mechanical dimensions, cut-out drawings, and certifications (CE, UL, ATEX, marine) are documented in the SIMATIC HMI Comfort Panels Operating Instructions hosted on the Siemens Industry Online Support portal.

Locating the Official HSP

HSPs are not redistributed on third-party sites, forum threads, or file-share links. They must come from Siemens Industry Online Support (SIOS) so that the digital signature remains intact and TIA Portal will accept the package.

Search Path on Siemens Support

1. Open the Siemens Industry Online Support entry point: Support Packages for the Hardware Catalog in the TIA Portal (HSP).
2. Filter by Entry type = Download and Product = TIA Portal.
3. Open the article "Support Packages for the hardware catalog in the TIA Portal". The list at the bottom of the article groups HSPs by TIA version (V13, V13 SP1, V14, V15, V15.1, V16, V17, V18, V19, …).
4. Under TIA Portal V13 SP1 locate the row "HSP for SIMATIC Comfort Panels TP1500 / TP1900 / TP2200 V1, v1.0.0.0" (file name pattern: HSP_TIA_V13_SP1_Comfort_V1_V10000.exe).
5. If the V13 SP1 row is greyed out or hidden, switch to the V14 entry – V14 HSPs back-deploy into V13 SP1 projects via the Project > Project migration wizard only after both HSPs are installed.
6. Log in with your Siemens Customer Account (free) and download the signed EXE; verify the SHA-256 hash printed in the article matches the downloaded file.

Alternative Path – Installation DVD

The HSP ships on the TIA Portal V13 SP1 Update 6 (or later) installation DVD under:

D:\SupportPackages\HMI\HSP_TIA_V13_SP1_Comfort_V1_V10000.exe

If the SIOS search no longer returns the V13 SP1 package (Siemens retired several pre-2017 downloads behind the legacy tab), the installation DVD or an ASIA-Pacific export controlled medium distributed by your local Siemens sales office is the only remaining official source.

Installing the HSP

Once the EXE is on a local drive with read/execute rights for the TIA Portal user, install it with the same Windows account that runs TIA Portal.

Step-by-Step Procedure

1. Close every TIA Portal instance and the TIA Administrator.
2. Right-click the HSP EXE and choose Run as administrator. The HSP installer is a stub that unpacks .hspz bundles into a temporary folder.
3. Wait for the Microsoft-Signed dialog "Siemens AG – Hardware Support Package" to appear and confirm the publisher.
4. When prompted, allow the installer to register the package with the TIA Portal HSP Manager. The package version must equal or exceed the TIA Portal minor build; otherwise the installer aborts with HSP_E_VERSION_MISMATCH.
5. Restart TIA Portal. The panel now appears in the hardware catalog under PC systems > HMI > Comfort Panel > TP1500 Comfort V1 / TP1900 Comfort V1 / TP2200 Comfort V1 / KP1500 Comfort V1.

Verification Checklist

• Start > Programs > Siemens Automation > TIA Portal V13 SP1 > HSP Information shows the package as Installed.
• The Hardware Catalog node Comfort Panel > TP1500 Comfort V1 is no longer collapsed and lists the firmware image versions installed.
• Right-click on the installed panel in the project tree > Change device works without error.

Root Cause: V13 → V13 SP1 Upgrade Failure

The classic failure scenario: an existing project was engineered in plain TIA Portal V13 (no service pack), uses a Comfort V1 panel that was added via the original V13 catalog, and the engineer now tries to open the same project with TIA Portal V13 SP1. The project upgrade wizard aborts with one of the following errors:

The technical reason is that Siemens stripped some older panel types from the standard V13 SP1 install media and moved them into an external HSP to keep the default installer footprint small. When the upgrade wizard encounters a device whose type is no longer in the catalog of the target version, it cannot map it forward and refuses to proceed.

Solutions – In Order of Preference

Solution 1 – Install the Matching HSP into V13 SP1

1. Download HSP_TIA_V13_SP1_Comfort_V1_V10000.exe from SIOS as described in Locating the Official HSP.
2. Install with admin rights.
3. Re-launch TIA Portal V13 SP1 and open the project. The upgrade wizard now finds TP1500 Comfort V1 in the V13 SP1 catalog and silently re-anchors the device reference.
4. Compile, download to the panel, and verify with Online > HMI diagnostics.

Solution 2 – Stay on V13 (no SP1)

If the project will only ever be edited on the same machine and there is no need for V13 SP1 fixes, keep the original TIA Portal V13 install. Comfort V1 panels were already in the V13 catalog; no HSP is required. Reinstall the V13 media from DVD or the archived SIOS installer.

Solution 3 – Migrate Forward to V14 / V15.1 / V16

Newer TIA Portal versions contain the Comfort V1 catalog natively. Migration path:

1. Install the target TIA version (e.g., V16 with HSP for the latest S7-1500 CPUs you use).
2. Open the V13 SP1 project; the migration wizard now finds TP1500 Comfort V1 in the V16 catalog without an extra HSP.
3. Re-compile. A warning "Comfort V1 device is end-of-life – migrate to Unified Comfort" is informational only; runtime on V1 hardware remains supported.

Solution 4 – Replace the Panel Type

If the panel has been decommissioned, use Change device in the project tree to swap to a V2 or Unified panel of the same screen size (e.g., 6AV2 124-1MC02-0AX0 TP1500 Comfort V2, or 6AV2 138-2AX02-0AX0 TP1500 Unified Comfort). The screen layouts and tag interfaces are compatible.

Firmware & Runtime Compatibility

The Comfort V1 panels ship with image V13.0.0.0 firmware out of the box; service packs are field-loadable through ProSave or TIA Portal Online > HMI Device Maintenance. Approved runtime / firmware combinations:

Edge Cases & Field-Proven Caveats

• Multiple TP1900 / TP2200 variants. The first TP1900 Comfort V1 lots used an analog-resistive touch controller; later production switched to projected-capacitive. Both share the same MLFB but differ in calibration data. After replacing the touch glass, recalibrate via Start Center > Settings > Touch > Calibration.
• PROFIsafe integration. The Comfort V1 catalog entry is for the standard panel only. If the project uses the F-CPU safety variant (MLFB suffix F), confirm the HSP contains the F-variant GSD; if not, install the matching F-CPU HSP in addition.
• WinCC Comfort licensing. A panel added via HSP still requires a valid WinCC Comfort (single) or WinCC Comfort/Advanced (floating) license on the engineering station. The HSP only extends the catalog, not the licensing.
• ProSave transfer. If ProSave cannot enumerate the panel after the upgrade, re-install the Comfort V1 HSP and reboot – ProSave caches the catalog list in the registry under HKLM\Software\Siemens\Automation\HmiBase\Devices.
• Virtual commissioning on PLCSIM. Comfort V1 panels can be simulated with WinCC Comfort's RT simulation only when the HSP is present on the engineering PC; otherwise the RT instance fails to start with "HMI device type not licensed."

Related Downloads Worth Bookmarking

• Support Packages for the hardware catalog in the TIA Portal (HSP) – master HSP index for all TIA versions.
• SIMATIC HMI Comfort Panels, Operating Instructions – hardware manual (cut-outs, dimensions, EMC).
• WinCC Comfort V16 – System Manual – programming reference for Comfort and Unified Comfort.
• TIA Portal – Installation and Maintenance – install paths, multi-user considerations.
• HMI devices: Performance Data – confirms variable count, archives, scripts, and runtime limits per panel.

Troubleshooting Matrix

FAQ