Siemens STARTER Download: SINAMICS Commissioning Software Installation Guide
STARTER (SIMOTION/SINAMICS Commissioning Tool) is Siemens' standalone Windows application for parameterizing, commissioning, and diagnosing SINAMICS low-voltage and medium-voltage drives plus SIMOTION motion controllers. For over fifteen years, STARTER has been the de facto commissioning environment for SINAMICS S120 chassis units, S150 active front-ends, G120/G130/G150 builds, S110, S120 Combi, and SIMOTION P/D controllers. Although Siemens has progressively migrated commissioning workflows to Startdrive in the TIA Portal for newer drive platforms (S210, S200, G220, V90 PN, ET200 motor starters), STARTER remains the only fully-supported commissioning tool for thousands of installed bases running SINAMICS firmware V2.x, V4.x, and V5.0.
This guide consolidates the current methods for obtaining a legitimate, malware-free copy of STARTER, the prerequisites for installation on modern Windows hosts, the Automation License Manager workflow, the typical commissioning sequence, and a migration path for engineers moving projects to Startdrive.
1. STARTER vs Startdrive: Tool Selection Matrix
Before downloading, confirm which tool fits your drive firmware. Mixing tools with unsupported firmware causes parameter set corruption, invisible parameter filters, and F0135 (DRIVE-CLiQ topology error) faults at first download. The selection depends on drive family, firmware version, and project context (legacy service vs new TIA Portal project).
| Drive Platform | Firmware | Commissioning Tool | Notes |
|---|---|---|---|
| SINAMICS S120 (chassis) | V2.5–V2.6 | STARTER V4.1–V4.3 | Legacy installations only |
| SINAMICS S120 (chassis) | V4.3–V4.7 | STARTER V4.2–V4.5 | Most legacy S120 fleet |
| SINAMICS S120 (chassis) | V4.8 | STARTER V4.5+ | Pre-TIA generation |
| SINAMICS S120 (chassis) | V5.0–V5.1 | STARTER V5.1+ or Startdrive V15.1+ | Both tools supported |
| SINAMICS S120 (chassis) | V5.2–V5.5 | Startdrive V16+ (recommended) or STARTER V5.3+ | Startdrive is the strategic tool |
| SINAMICS S210 | V5.2+ | Startdrive V17+ | No STARTER support |
| SINAMICS S200 | V6.x | Startdrive V18+ | PN-only digital drive |
| SINAMICS S110 | V4.x | STARTER V4.4–V4.5 | Discontinued, no new support |
| SINAMICS G120 (CU2x0) | V4.x | STARTER V4.4+ | Also accessible via IOP/BOP-2 |
| SINAMICS G120 (CU2x0-2) | V4.7+ | STARTER or Startdrive | Startdrive is preferred for new projects |
| SINAMICS G130/G150 | V5.x | STARTER V5.1+ or Startdrive V16+ | Both supported |
| SINAMICS G220 | V6.x | Startdrive V19+ | No STARTER support |
| SINAMICS V90 (PTI) | V1.x | Startdrive V14+ or Modbus | STARTER does not support V90 |
| SINAMICS V90 (PN) | V1.x | Startdrive V14+ | PN variants only |
| SINAMICS V20 | V1.x | Startdrive V15.1+ or Modbus | STARTER does not support V20 |
| SIMOTION D4xx | V4.x–V5.x | SCOUT (STARTER bundled) | SCOUT is the official tool |
| SIMOTION P3xx/4xx | V4.x–V5.x | SCOUT (STARTER bundled) | SCOUT required for PLC programming |
If your drive is in the "STARTER V5.3+ or Startdrive V16+" row, both tools will work today, but Startdrive is the strategic platform. New installations in 2024 and beyond should be planned with Startdrive in TIA Portal, with STARTER retained only for service, archive restoration, and migration of existing projects.
2. System Prerequisites
2.1 Operating System Compatibility
STARTER has well-documented Windows compatibility that has expanded over time. The current release (V5.5) supports the following configurations:
| Windows Edition | STARTER V4.4–V4.5 | STARTER V5.1–V5.5 |
|---|---|---|
| Windows 7 SP1 (32/64-bit) | Supported | Not supported |
| Windows 8.1 (64-bit) | Supported | Limited support |
| Windows 10 (1809 LTSC) | Supported | Supported (recommended) |
| Windows 10 (21H2, 22H2) | Tested | Supported |
| Windows 11 (21H2) | Compatibility mode | Supported |
| Windows 11 (22H2, 23H2) | Compatibility mode | Supported (with caveats) |
| Windows Server 2016 | Tested | Supported |
| Windows Server 2019 | Tested | Supported |
| Windows Server 2022 | Tested | Supported (recommended) |
| Windows Server 2025 | Not tested | Expected support |
2.2 Required Runtimes
STARTER is built on .NET Framework and requires the following runtimes:
- .NET Framework 4.7.2 minimum (V4.4–V4.5)
- .NET Framework 4.8 (V5.1+)
- Visual C++ 2015–2022 Redistributable (x64)
- Microsoft Windows Installer 4.5+
- SQL Server Compact 3.5 SP2 (V4.x) or 4.0 (V5.x) for project database
2.3 Hardware Requirements
- CPU: Intel Core i3 / i5 2 GHz or equivalent AMD; multi-core recommended for large projects
- RAM: 4 GB minimum, 8 GB recommended for projects with more than 10 drive objects
- Disk: 5 GB free (STARTER base is ~2 GB; support packages add 1–2 GB each)
- Display: 1920×1080 recommended; minimum 1024×768
- Interface: One or more of: PROFINET/PROFIBUS Ethernet port, RS232 (legacy S120), USB (for CU305 or MMC reader)
2.4 Pre-Installation Tasks
- Disable or whitelist STARTER setup in endpoint protection software (Trend Micro, Symantec, McAfee, and CrowdStrike often quarantine the Siemens DLLs and block the installer mid-flight)
- Ensure local administrator rights on the engineering station
- Verify 5 GB+ free disk space on the system drive (C:\)
- Close all Siemens software (TIA Portal, SCOUT, ALM) before starting the installer
- Remove older STARTER versions if upgrading from V4.x to V5.x (clean install is recommended to avoid COM registration conflicts)
- Configure the PG/PC interface in Windows Control Panel for the connected fieldbus (PROFINET, PROFIBUS, or Ethernet/IP)
- Verify that no SIMATIC HMI or TIA Portal components are using port 4410 (ALM default) or 5001 (STARTER web server preview)
STARTER.exe executable). V5.5 fixes this issue on most platforms.
3. Where to Download STARTER: Four Official Channels
3.1 Siemens Industry Online Support (SIOS) — Primary Channel
The official public source is the Siemens Industry Online Support portal. Navigate to the "Software & Firmware" filter and search for "STARTER commissioning tool" or the related article number for your drive family. The latest version of STARTER is bundled under the SINAMICS product family, with separate downloads for:
- STARTER base installer (~900 MB compressed, ~2.2 GB extracted)
- SINAMICS support packages (one per firmware version: e.g. "SINAMICS S120 V5.5 support package", ~500 MB each)
- SCOUT bundle (for SIMOTION commissioning, includes STARTER plus motion control extension)
- DCC (Drive Control Chart) editor add-on (optional, ~300 MB)
The advantage of SIOS is automatic version cross-referencing: when you select a specific SINAMICS drive, the portal lists the matching STARTER version in the "Companion Software" or "Service & Support" section, eliminating the trial-and-error of mismatched tool/firmware pairings. Each download entry includes a release date, MD5/SHA-256 checksum, and known-issue list.
3.2 Drive-Specific Product Pages
Each SINAMICS drive product page on SIOS lists related tools at the bottom of the page. Drilling into the specific drive → "Downloads" → "Software" reveals the supported STARTER versions and the matching support package. This is the most reliable method for engineers working with one drive family because the portal filters out unsupported tool/firmware combinations. The product page also lists predecessor tools (DriveMonitor, SimoComU) for legacy installations where a STARTER version is not available.
3.3 Siemens Sales / Local Representative
If SIOS access is restricted by company firewall or proxy, contacting a local Siemens sales representative or authorized distributor provides access to the latest version through Siemens FileExchange. FileExchange is a controlled file-sharing service that issues time-limited HTTPS links (typically 14 days, single download with optional password). For multi-site deployments with strict change control, this method also provides a SHA-256 checksum on the download page for integrity verification, and the representative can include a printed readme with the new features list.
3.4 Physical DVD / Engineering Bundle
Legacy engineering bundles (sold 2005–2015) included a STARTER DVD plus a USB hardware license dongle (parallel port or USB). Spare DVDs can still be ordered from Siemens spare parts under various MLFBs (e.g. 6SL3072-0AA00-0AG0 historically referenced the STARTER V4.5 DVD). New orders should request the current SIOS download link rather than physical media, as DVDs typically contain outdated STARTER versions and may require a separate support package download to match current SINAMICS firmware.
setup.exe file before installation (right-click → Properties → Digital Signatures). Genuine STARTER never requires disabling UAC, modifying the hosts file, or installing third-party "activator" tools. Illegitimate copies often carry Win32/EICAR_Test or similar test signatures that real antivirus software flags as Trojan:Win32/Wacatac.
4. STARTER Version History and Firmware Compatibility
| STARTER Version | Release | SINAMICS Firmware | Key Changes |
|---|---|---|---|
| V4.1.0 | 2009 | S120 V2.5–V2.6 | Initial public release, single drive tree |
| V4.1.3 | 2010 | S120 V2.6 | Stability fixes, BOP-20 support |
| V4.2.0 | 2012 | S120 V4.3 | S110, S150 support added, multi-drive project |
| V4.3.0 | 2014 | S120 V4.4–V4.6 | 64-bit installer, Windows 8, CBE20 support |
| V4.4.0 | 2016 | S120 V4.7 | DRIVE-CLiQ topology improvements, Safety Integrated trace |
| V4.5.0 | 2018 | S120 V4.8 | Windows 10 support, OPC UA server preview |
| V5.1 | 2020 | S120 V5.1 | Modern UI ribbon, XML parameter export, Startdrive-like workflow |
| V5.2 | 2021 | S120 V5.2 | Web server commissioning preview, EN 50598 efficiency calculator |
| V5.3 | 2022 | S120 V5.3 | TIA Portal interop, OPC UA full server, EN 61131-3 F-block export |
| V5.4 | 2023 | S120 V5.4 | S210 partial support (preview), TIA V18 interop |
| V5.5 | 2024 | S120 V5.5 | S200/G220 read-only browsing, TIA V19 interop, performance trace |
The V4.x to V5.x jump was largely cosmetic: project files (.sdf) are forward-compatible from V4.4+ to V5.5. Older projects (V4.1–V4.3) require an intermediate save in V4.4 or V4.5 before opening in V5.x. A Save As in V4.4 normalizes the database schema, which V5.x can then read directly.
5. Installation Procedure
The standard installation follows these steps. Expect 15–25 minutes on a typical engineering workstation, longer on older PCs with slow disk I/O.
- Extract the STARTER ZIP archive to a folder with full NTFS permissions (e.g.
C:\Temp\STARTER_V55). Avoid paths with spaces or non-ASCII characters. - Right-click
setup.exe→ "Run as administrator". - Select the installation language (English, German, French, Italian, Spanish, Chinese Simplified, Chinese Traditional, Japanese, Korean, Russian).
- Accept the license agreement (EULA covers both STARTER base and SINAMICS support packages).
- Select Typical install for most users. Custom allows excluding specific support packages (e.g. for SIMOTION if you only commission SINAMICS drives).
- Confirm the install path. Default is
C:\Program Files (x86)\Siemens\Automation\STARTERfor V4.x orC:\Program Files\Siemens\Automation\STARTER V5.5for V5.x. - If Automation License Manager is not installed, the installer prompts to add it. Always accept; STARTER requires ALM even for unlicensed use.
- Select the desired SINAMICS support packages. You can install multiple, but only the matching version is loaded for a given project.
- Click "Install" and wait for the file copy and COM registration phase (~10 minutes on SSD).
- Reboot the workstation to complete USB driver and ALM service registration.
- Launch STARTER from the Start menu: "Siemens Automation" → "STARTER V5.5" → "STARTER".
5.1 Silent / Unattended Installation
For multi-site rollouts, STARTER supports a silent install using the -s switch:
setup.exe -s -SMS -INSTALLDIR="C:\Program Files\Siemens\Automation\STARTER V5.5" -LANG=en
For SCCM, PDQ Deploy, or Intune deployments, the recommended command line is:
setup.exe -s -SMS /v"/qn REBOOT=ReallySuppress INSTALLDIR=\"C:\Program Files\Siemens\Automation\STARTER V5.5\" ADDLOCAL=ALL"
The /v switch passes MSI parameters to the embedded MSI driver. Always include REBOOT=ReallySuppress to prevent surprise reboots on locked-down engineering PCs. The MSI log is written to %TEMP%\SiemensInstall.log for troubleshooting.
5.2 Post-Install Configuration
- Set the PG/PC interface: Control Panel → "Set PG/PC Interface" → select the network adapter bound to PROFINET (e.g. Intel I219-V with TCP/IP auto).
- Configure ALM: Start → "Siemens Automation" → "Automation License Manager" → verify the local license storage path is
C:\ProgramData\Siemens\Automation\License\. - Set the project backup path: STARTER → Tools → "Settings" → "Workbench" → "Save interval" (default 10 min — increase to 2 min for risk-averse engineering).
- Enable automatic firmware download prompt: Tools → "Settings" → "Online" → "Confirm firmware update" (uncheck for batch production deployment).
- Configure the project storage default path: Tools → "Settings" → "Project storage" → point to a corporate file share (e.g.
\\engineering\STARTER_Projects) for team collaboration.
6. Automation License Manager (ALM) Setup
STARTER uses Siemens' Automation License Manager for license handling. Three modes are available, each suited to different deployment scenarios:
| Mode | Use Case | Configuration |
|---|---|---|
| Local license (single PC) | Single engineering workstation, freelance commissioning | License key stored in C:\ProgramData\Siemens\Automation\License\
|
| Network license (server) | Engineering team, 5+ users | ALM server service on dedicated host; clients point to \\ALMSERVER
|
| USB hardware dongle | Legacy installations, V4.x only | Parallel/USB dongle; ALM detects automatically on insert |
6.1 Trial License (14 days)
When STARTER launches without a license, it offers a trial activation. The trial unlocks all premium features (DCC, unlimited trace, Safety acceptance test) for 14 days. After expiry, STARTER reverts to base functionality. The trial can be reset only by reinstalling the OS, changing the host ID (e.g. swapping the network adapter MAC), or by contacting Siemens support for a one-time extension. Trial licenses are bound to the engineering PC's host ID and will not transfer.
6.2 Network License Server Setup
- Install ALM Server on a Windows Server (any 2016/2019/2022 edition). The ALM Server component is included with every STARTER install (select "Custom" → "ALM Server").
- Activate "ALM Server Service" in Windows Services (Start → "Services" → "ALM_xxxxxxxx" → Startup type: Automatic).
- Open inbound TCP port 4410 (default ALM RPC) and TCP 4411 (ALM failover) on the server firewall.
- On each client: Start ALM → "Connect to license server" → enter
\\ALMSERVERor IP address. - Test the connection: ALM shows the server in green if reachable. A red icon indicates a firewall or DNS issue.
- Verify the user count: ALM "View" → "Licenses in use" should show zero checkouts before client launch.
Standard licenses for commissioning a single S120 drive line-up (e.g. 6SL3040-1LA00-0AA0 control unit) include three floating seats. License costs vary by region; consult your Siemens representative for current pricing. Floating licenses check out from the server and are released on STARTER exit; if STARTER crashes, the license returns to the pool after 60 minutes (default ALM timeout).
.lic blob) is bound to a single PC's host ID. Cloning a Windows image to multiple PCs invalidates the license on all clones. For engineering VM templates, install STARTER post-deployment, not as part of the golden image. If you must deploy via golden image, use a network license server and bind the licenses to the server, not the cloned workstations.
7. First Project: Creating and Going Online
7.1 Offline Project Setup
- Launch STARTER → "New Project" → enter a project name (e.g.
ConveyorLine01_S120). Project names are case-sensitive on Linux shares, so use ASCII characters only. - Right-click "Project" → "Insert single drive unit" or "Insert drive object".
- Select the drive family: SINAMICS S120, G120, etc. The wizard filters subsequent steps based on this choice.
- Choose the control unit type (CU310-2, CU320-2, CU305, etc.) matching the actual hardware. Wrong selection results in firmware mismatch at first download.
- Insert the line supply (Active Line Module ALM, Smart Line Module SLM, Basic Line Module BLM) and motor modules per the real topology.
- Configure the DRIVE-CLiQ wiring in the topology editor to match the physical wiring diagram. Wrong topology causes fault
F0135(DRIVE-CLiQ topology error) at first download. - Assign each motor module to a drive object (DO): DO1, DO2, etc. Each DO maps to one drive telegram on PROFINET/PROFIBUS.
7.2 Online Connection
- Connect the engineering PC to the drive's PROFINET or PROFIBUS port. For S120, the CU320-2 PN port is X150; for S120 with CBE20, ports X1400 P1/P2.
- Set the accessible nodes: STARTER menu → "Target system" → "Accessible nodes" → STARTER scans the bus and lists all reachable drives by IP/MAC address.
- Click on the discovered drive and select "Connect to selected target device".
- STARTER compares the online and offline configuration. If the online firmware differs from the offline support package version, STARTER prompts to install a matching support package (download via SIOS).
- Click "Download to target device" to push the offline project to the drive. This step erases the drive's parameter RAM and re-flashes the firmware if mismatched.
- Verify with "RAM to ROM" and "Copy RAM to ROM" to make parameters non-volatile.
- Save the project to the memory card: right-click drive → "Save to memory card".
F0100 (no memory card) on power cycle, and the parameter backup is lost. The CF card is a proprietary Siemens form factor (32 GB max for V5.5); do not substitute industrial CF cards from third-party vendors without testing — incompatible cards cause intermittent F0100 faults.
7.3 Telegram Configuration
PROFIdrive telegrams define the cyclic data exchanged between the PLC and the drive. STARTER provides wizards under "Configuration" → "PROFIdrive Telegram" for the standard telegrams:
| Telegram | PZD Count (PLC → Drive) | PZD Count (Drive → PLC) | Use Case |
|---|---|---|---|
| Standard Telegram 1 | 2 (STW1, NSOLL_A) | 2 (ZSW1, NIST_A) | Speed setpoint, basic status |
| Standard Telegram 2 | 4 (STW1, NSOLL_A, STW2) | 4 (ZSW1, NIST_A, ZSW2) | Speed + ramp-function generator |
| Standard Telegram 3 | 2 (STW1, NSOLL_A) | 9 (ZSW1, NIST_A, additional) | Speed with extended status |
| Standard Telegram 4 | 6 (STW1, NSOLL_A, STW2, encoder) | 6 (ZSW1, NIST_A, ZSW2, encoder) | Speed + encoder feedback |
| Standard Telegram 5 | 10 (DSR-style) | 10 | DSR (Dynamic Servo Reference) profile |
| Standard Telegram 6 | varies | varies | Speed control with torque limit |
| Standard Telegram 102–106 | varies | varies | Siemens-specific extensions |
| Standard Telegram 110/111 | 12 | 12 | Positioning mode (SIMOTION D) |
| Standard Telegram 220 | 10 | 10 | Metal-forming press profile |
| Free Telegram 999 | user-defined (1–32) | user-defined (1–32) | Custom BICO interconnection |
For SIMATIC S7-1200/1500 projects, the standard telegram is selected in the TIA Portal device configuration and must match the STARTER telegram setting. A mismatch causes F01910 (PROFIBUS/PROFINET setpoint timeout) or F08501 (PROFIdrive sign-of-life error).
8. DCC (Drive Control Chart) Programming
DCC is Siemens' graphical function-block programming environment for SINAMICS drives, similar to CFC (Continuous Function Chart) in SIMATIC PCS 7. DCC charts execute on the drive's CU at 4 ms cycle (or 1 ms with the DCC_BASIS option), enabling closed-loop control, encoder evaluation, and signal conditioning without an external PLC.
8.1 DCC Chart Creation
- Open the project in STARTER and select the drive object.
- Right-click "Drive object" → "Insert DCC chart". The chart is added to the DO's processing sequence.
- Open the DCC editor (separate window). The library contains ~150 standard blocks:
AND,OR,ADD,MUL,PID,PT1,Integrator,Switch,Demux,Ramp, etc. - Drag blocks from the library to the chart sheet. Connect input/output pins by clicking and dragging.
- Assign the chart's run-time group (e.g.
OB1 (4 ms)) under the chart's properties. - Compile the project. Errors are listed in the "Compile/Check" tab.
- Download to the drive. The DCC chart becomes part of the firmware and persists across power cycles.
8.2 Common DCC Pitfalls
- Charts not assigned to a run-time group: the chart compiles but never executes. Always set the run-time group in the chart properties.
- Signal mismatch: connecting a boolean output to a floating-point input causes a runtime error. Use
TypeConvblocks to convert. - Excessive run-time: too many blocks in a 4 ms group overloads the CU. Split into a 16 ms group for slow signals.
- Feedback loop without an integrator: pure proportional loops may oscillate. Add an
Integratorblock for setpoint tracking.
9. Safety Integrated Commissioning
For drives with Safety Integrated (drive-based safety) features — STO (Safe Torque Off), SS1 (Safe Stop 1), SS2 (Safe Stop 2), SOS (Safe Operating Stop), SLS (Safely Limited Speed), SDI (Safe Direction), SLP (Safely Limited Position), SSM (Safe Speed Monitor) — STARTER provides a dedicated commissioning workflow under "Functions" → "Safety Integrated".
9.1 Safety Acceptance Test
After configuring safety functions, the engineer must perform a documented acceptance test per EN ISO 13849-1 and EN 62061. STARTER automates part of this:
- Configure safety functions: assign F-DI (Failsafe Digital Input) terminals on the CU or TM54F to the desired safety functions.
- Set the SLS limit, SDI direction, SLP position range per the risk assessment.
- Click "Functions" → "Safety Integrated" → "Acceptance test".
- STARTER guides through a checklist: verify STO by removing the F-DI signal and confirming the drive stops. Verify SS1 by reducing the stop time. Verify SLS by exceeding the speed limit.
- At the end, STARTER generates a PDF report with CRC32 checksums of all safety parameters, the test results, and a signature line for the responsible engineer.
The acceptance test report is required for CE marking and must be retained for the lifetime of the machine. Without this report, the drive operates in a state flagged as F01600 (Safety acceptance test required) at every power-up.
10. Parameter Backup and Restore
STARTER provides three backup mechanisms, each suited to a different scenario:
| Method | Scope | Use Case | File Extension |
|---|---|---|---|
| Project backup | Full project (offline + online) | Multi-drive engineering |
.sdf, .zip
|
| Drive backup | Single drive, all parameters | Service / spare-part replacement |
.bak, .dnc
|
| Memory card backup | Full firmware + parameters | Drive replacement, factory reset | Firmware files (.bin, .cfg) |
10.1 Drive Backup Procedure
- Connect online to the drive.
- Right-click the drive object → "Target system" → "Upload to PG".
- STARTER reads all parameters from the drive's RAM and ROM, plus the trace buffers and fault history.
- Save the project to disk via "Project" → "Save As".
10.2 Spare Drive Replacement
- Insert a blank CF card into the spare CU (or use the existing card if cloned).
- Open the original project's
.sdffile in STARTER. - Connect online to the spare drive.
- Click "Download to target device" with the option "Including firmware" checked.
- Wait for the firmware flash and parameter download (~5–10 minutes for a full S120 chassis).
- Verify with the acceptance test or a control panel test run.
Spare drive replacement without a project file is possible only if the original CF card is available. Remove the CF card from the failed drive and insert it into the spare — the spare will boot with the original parameters and firmware. This is the fastest field-service method (under 2 minutes).
11. Migrating STARTER Projects to Startdrive (TIA Portal)
For new projects on S120 firmware V5.1+, Startdrive is the strategic platform. Migration is semi-automated:
- In STARTER V5.3 or V5.5, open the existing project.
- Save the project as a
.sdffile (the default STARTER format). - In TIA Portal, open or create a project and add a Startdrive device (TIA V16+).
- Right-click the device → "Migrate" → "Import STARTER project".
- Select the
.sdffile. TIA Portal converts the parameter set, topology, and DCC charts. - Resolve any warnings (e.g. parameter
p0700was renamed in V5.2, F-block references to retired parameters, BICO interconnections to renamed parameters). - Compile and download to the drive.
The migration is lossless for plain parameter sets and DRIVE-CLiQ topology. Custom DCC charts, Safety Integrated parameters, and free-function blocks (FFB) may require manual re-mapping. Always keep a backup of the original .sdf file before migration, and validate the migrated project with a control panel test run before authorizing production.
12. Troubleshooting Matrix
| Symptom | Probable Cause | Resolution |
|---|---|---|
| Setup.exe exits silently on Windows 11 22H2 | Kernel DMA Protection enabled in UEFI | Disable DMA protection or use Win10 compatibility mode on STARTER.exe |
| "Microsoft Visual C++ Runtime error" on launch | Missing VC++ 2015-2022 redistributable | Install latest VC++ redistributable x64 from Microsoft |
| Accessible nodes scan returns empty | PG/PC interface not bound to PROFINET adapter | Control Panel → Set PG/PC Interface → select correct adapter |
| "Firmware version mismatch" on download | Support package older than drive firmware | Install the matching support package from SIOS |
| License not found despite valid key | ALM service stopped | Start ALM service: net start "ALM_xxxxxx" in elevated cmd |
| Drive faults F0100 (no memory card) on power-up | CF card removed or corrupt | Insert CF card; restore from project backup |
| Topology error F0135 at first download | DRIVE-CLiQ wiring differs from offline project | Re-scan topology: Target system → Topology → Compare |
| STARTER V4.x project won't open in V5.x | Project saved in V4.1–V4.3 format | Save in V4.4/V4.5 first, then open in V5.x |
| "SINAMICS commissioning" feature greyed out | Premium license missing or expired | Activate trial or contact Siemens for license key |
| USB-to-RS232 adapter not detected | Adapter uses Prolific PL2303 chip; Win 10 driver block | Install older Prolific driver v3.3.2.105 (signed) or use native COM port |
| Trace recording stops after 1 minute | Base STARTER has time-limited trace | Activate "SINAMICS commissioning" license |
| F01910 PROFINET timeout fault | PLC in stop, telegram mismatch, or cable break | Verify PLC is in run, telegram matches TIA Portal, check PROFINET cable |
| F08501 sign-of-life error | Telegram selection mismatch between TIA and STARTER | Match telegram in both tools (e.g. Telegram 1 vs 1) |
| STARTER launches but immediately asks for license every time | ALM service is not running or local license store missing | Verify C:\ProgramData\Siemens\Automation\License\ exists and is writable |
| DCC chart compiles but does not execute | Chart not assigned to a run-time group | Right-click chart → Properties → Run-time group: OB1 (4 ms) |
13. Frequently Asked Questions
What is the latest version of Siemens STARTER in 2024?
STARTER V5.5 (released mid-2024) is the current release, supporting SINAMICS S120 firmware V5.5. It runs on Windows 10 21H2+, Windows 11, and Windows Server 2019/2022. The installer is available on Siemens Industry Online Support under product search "STARTER commissioning tool".
Is STARTER free to download?
Yes, the STARTER base application and SINAMICS support packages are free downloads. A paid "SINAMICS commissioning" license key is required for premium features (DCC editor, unlimited trace, Safety acceptance reports). A 14-day trial license activates all premium features without payment.
Can I use STARTER with TIA Portal projects?
STARTER and TIA Portal projects are largely independent. However, if the drive is configured in TIA Portal (HMI tags, PLC blocks) and also in STARTER (drive parameters), STARTER and Startdrive should not be used on the same drive simultaneously. Always pick one tool per drive per project; mixed usage causes parameter-set corruption. TIA Portal V16+ includes Startdrive, which is the recommended tool for new TIA-based projects.
Does STARTER run on Windows 11?
STARTER V5.3, V5.4, and V5.5 are tested on Windows 11 (21H2 and 22H2). On Windows 11 22H2, disable Kernel DMA Protection in UEFI or run STARTER in Windows 10 compatibility mode. STARTER V4.5 and earlier are not officially supported on Windows 11 and may exhibit COM port detection issues.
How do I move a STARTER project to another PC?
Locate the project file (default path: C:\Program Files (x86)\Siemens\Automation\STARTER\Projects or user-selected path). Copy the .sdf file plus any associated .dnc, .par, and .dcc files to the new PC. The new PC must have a matching or newer STARTER version installed, with the corresponding support packages. Do not transfer the project via OneDrive or Dropbox sync — the file must be closed in STARTER before copying.
Why does my project show "offline" when the drive is online?
STARTER distinguishes between the offline project tree (your saved parameters) and the online drive (the live device). To go online: right-click the drive object → "Connect to target device" → "Online". When the indicators turn green at the bottom-right of the window, you are online. If the toolbar shows "OFFLINE" with a red icon, the PG/PC interface or bus address is misconfigured.
Can STARTER be replaced by a free alternative?
No. STARTER is the only fully-supported commissioning tool for legacy SINAMICS V2.x and V4.x firmware. For S120 V5.1+, Startdrive in TIA Portal is the strategic replacement. Third-party tools (e.g. DriveLib, DriveMonitor from older projects) are deprecated and not recommended for new installations. For S210, S200, G220, and V90 PN, Startdrive is the only commissioning option.
How do I update the drive firmware using STARTER?
Open the project, connect online, and select the drive object. Right-click → "Target system" → "Firmware update". Browse to the .bin file from the SINAMICS support package or a separately downloaded firmware ZIP. Confirm the flash operation. The drive will reset and re-initialize, taking 3–5 minutes for chassis units. Never interrupt the firmware flash — power loss during the flash brick the CU and require RMA.