After a RoboDK upgrade and trial-license extension, a saved project reopened with only the world frame. An older server copy restored the work, but the available evidence does not establish that either the upgrade or license change caused the data loss.
Observed Failure and Known Recovery
| Observation | Engineering conclusion |
|---|---|
| The project was editable after the upgrade and license extension. | The application and project were usable at that time. |
| The next opening showed only a world frame. | The expected project content was absent from the opened file. |
| An older server version opened successfully. | The server copy provides a confirmed recovery path, although it may not contain the latest edits. |
Check the Save Operation and Disk Capacity
Insufficient free hard-drive space can prevent RoboDK from saving a project correctly. RoboDK is expected to display an error when this condition occurs, so determine whether any message appeared during the last save. Absence of a remembered error does not prove that the upgrade or license extension caused the failure.
Recovery Procedure
- Preserve the file that opens with only the world frame; do not overwrite it while investigating.
- Check whether the computer had free disk space when the last successful edit was saved.
- Review any save-time error message that was displayed.
- Restore the older server copy and open it in RoboDK.
- Confirm that the expected project content appears instead of only the world frame, then save the recovered project where adequate disk capacity is available.
Root-Cause Decision Path
If disk space was exhausted and RoboDK reported a save error, treat the failed save as the supported explanation. If capacity was available or no save evidence remains, the cause is unresolved: the source provides no affected version, file diagnostic, or proof linking the incident to the software upgrade or trial-license extension.
FAQ
Why does my RoboDK project open with only a world frame?
The expected project content may not have been saved correctly. Check whether the hard drive lacked free space during the last save and whether RoboDK displayed an error.
Can I recover an empty RoboDK project after reopening it?
Restore an older server or backup copy, then verify that the expected content appears instead of only the world frame. Preserve the affected file until the investigation is complete.
Did the RoboDK upgrade or trial extension erase the project?
The available evidence does not establish that connection. The supported diagnostic is to investigate the last save operation, particularly disk capacity and any displayed save error.
