Политика возврата средств

IMDTouch Comprehensive Refund Policy

Welcome to IMDTouch's comprehensive refund policy. We are committed to providing a flexible, fair, and transparent online shopping experience. This policy clearly outlines the terms, conditions, and procedures for returning non-custom products purchased from IMDTouch, ensuring clarity and confidence in every transaction.

1. Return Eligibility and Requirements

Return Time Frame

IMDTouch offers a flexible return window to provide our customers with adequate time to make a decision. You have up to 90 days from the shipping date to initiate a return. This time frame reflects our commitment to customer satisfaction while maintaining the quality and integrity of our products.

Condition of Products for Return

To be eligible for a return, products must meet the following conditions:

  • Original Condition: Items must be returned in their original, unused condition. This includes being unworn, unwashed, and with all original tags, labels, and packaging intact.
  • Packaging Requirements: All additional packaging materials, such as dust bags, boxes, manuals, and any special packaging received, must be included in the return.
  • Resalable State: Products should be in a condition suitable for resale, free from damage, stains, or wear. We reserve the right to refuse a return if these conditions are not met.

2. Exclusions from the Return Policy

Certain items are excluded from our standard return policy to maintain the highest quality and integrity of our product offerings:

  • Customized or Individually Tailored Items: Products that have been customized or tailored to specific requirements, including special orders, are not eligible for returns or exchanges.
  • Final Sale Items: Any item marked as “final sale” at the time of purchase is not eligible for return. These items are clearly identified on our website and at checkout to avoid any confusion.

3. Streamlined Return Process for Customer Convenience

At IMDTouch, we aim to make the return process as simple and straightforward as possible:

Hassle-Free Return Initiation

To begin a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. The RMA number is essential for tracking and processing your return efficiently. Returns without a valid RMA number cannot be processed and may be returned to the sender at their expense.

Return Shipping Guidelines

  • Defective or Damaged Items: If the item you received is defective or damaged, IMDTouch will provide a pre-paid return shipping label to facilitate a hassle-free return process.
  • Other Returns: For all other returns, IMDTouch covers the cost of return shipping, making it completely free for you. We recommend using the provided shipping label to ensure proper tracking and prompt processing.

4. Proper Packaging and Shipping for Returns

To ensure the safe return of items, please adhere to the following packaging and shipping guidelines:

  • Secure Packaging: Use the original packaging materials or equivalent to securely pack the items to prevent damage during transit. We suggest placing the items in a sturdy box or envelope with adequate cushioning.
  • Trackable Shipping Service: Using a trackable shipping service is recommended to avoid lost or delayed returns. IMDTouch is not responsible for return items lost in transit without a tracking number.
  • Customer Responsibility: Any damage incurred during return shipping due to inadequate packaging may result in the return being refused or partial refunds being issued.

5. Transparent Handling and Restocking Fees

While IMDTouch strives to provide a generous return policy, some returns may incur handling and restocking fees:

  • Restocking Fees: Certain items may be subject to a handling or restocking fee. The specific amount will be communicated clearly when issuing the RMA number. This fee helps cover costs associated with processing and restocking the returned item.
  • Fee Waiver Consideration: In some cases, restocking fees may be waived based on the reason for the return, such as if the item was defective or damaged upon receipt.

6. Efficient Processing of Returns

IMDTouch ensures prompt and efficient processing of all valid returns:

Quality Inspection and Approval

Upon receipt of returned items, our quality assurance team will conduct a thorough inspection to confirm that the items meet the criteria outlined in our return policy. This process ensures that all returned products maintain the high standards our customers expect.

Refund or Replacement Options

Once a return is approved, you will be given the option to choose between a refund or a replacement:

  • Refunds: Approved refunds will be issued to the original payment method. Please note that refunds exclude initial shipping and handling costs, unless the return was due to a defect or error on our part.
  • Replacements: If you opt for a replacement, it will be promptly dispatched, typically within 1 business days after return approval. Replacement items will be shipped at no additional cost to you.

7. Detailed Communication and Confirmation

IMDTouch is dedicated to keeping you informed throughout the return process:

  • Confirmation Emails: You will receive detailed email confirmations at each stage of the return process, including receipt of the returned item, inspection status, and the final decision regarding refunds or replacements. These communications are designed to provide you with peace of mind and clarity.

8. Additional Procedures and Guidelines

To ensure a smooth return experience, please note the following additional guidelines:

Unauthorized Returns

Returns sent without a valid RMA number will not be accepted and will be returned to the customer at their expense. Please contact our customer service team before sending any return to obtain the necessary authorization.

Refund Processing Time

Refund processing times may vary depending on your financial institution. We strive to process all refunds promptly and will provide an estimated timeline for your refund during the return process.

9. Commitment to Product Quality

IMDTouch takes great pride in the quality and craftsmanship of our products. All returned items are carefully inspected to ensure they meet our high standards before being restocked or offered for resale. This policy ensures that every customer receives products that are in excellent condition.

10. Responsive Customer Support

Our dedicated customer support team is always here to assist you with any questions or concerns regarding our return policy. Whether you need help initiating a return, understanding our guidelines, or tracking a return, our team is available to provide prompt and helpful assistance.

11. Policy Updates and Revisions

IMDTouch reserves the right to update or modify this policy at any time. We encourage customers to review this policy periodically to stay informed of any changes. The most current version of the policy will always be available on our website.

By choosing IMDTouch, you agree to these comprehensive terms and conditions, designed to guarantee a smooth, fair, and transparent return and refund process. We are committed to your satisfaction and trust, and we strive to exceed your expectations with every purchase.

Thank you for choosing IMDTouch, where your satisfaction is our top priority.