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IMDTouch Shipping and Delivery Policy

This policy outlines the shipping and delivery procedures for IMDTouch, detailing the available shipping methods, options, timelines, and support to ensure a smooth experience for our valued customers. It includes information on standard and expedited shipping, alternative options, product availability and fulfillment, free shipping promotions, estimated delivery times, order tracking, and customer support.

1. Shipping Methods

1.1 Standard Shipping

  • Standard Shipping Providers:
    Orders from our East Coast warehouse are shipped via UPS Ground for reliable and cost-effective delivery.
    Made-to-order products shipped directly from the manufacturer are sent through FedEx Priority, providing timely delivery with enhanced tracking capabilities.

1.2 Expedited Shipping

  • Customers needing faster delivery can choose from expedited shipping options, such as UPS Next Day Air or FedEx Priority Overnight, at an additional cost.
  • Expedited shipping rates are calculated during the checkout process based on the destination and package weight.

1.3 Alternative Shipping Options

  • Customers may request alternative shipping methods, including local pickup or third-party freight carriers, to better meet specific needs.
  • To arrange alternative shipping, please contact our customer support team for a customized quote and additional details.

1.4 International Shipping

  • IMDTouch offers international shipping to select countries. Rates and estimated delivery times will be displayed during the checkout process.
  • Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.

1.5 Product Availability and Fulfillment

  • Products are either available in stock at our North American warehouse or made to order and shipped directly from the manufacturer, depending on the type and quantity ordered.
  • In-stock items typically ship within 1-2 business days, while made-to-order products may require additional processing time, which will be communicated at the time of order placement.

2. Free Shipping Promotions

2.1 Promotional Offers

  • IMDTouch periodically offers free shipping promotions for orders that meet specific criteria, such as a minimum order value or during special sales events.
  • Details of any free shipping promotions will be clearly communicated on our website, in promotional emails, or through other marketing channels.

2.2 Free Shipping Eligibility

  • When a free shipping promotion is active, orders that exceed a specified minimum value will qualify for free standard shipping.
  • The minimum order value for free shipping will be clearly indicated during the promotion period.

3. Estimated Delivery Times

3.1 Standard Shipping

  • Estimated delivery times for standard shipping within the contiguous United States typically range from 3-7 business days, depending on the shipment’s destination.
  • For orders shipped to Alaska, Hawaii, or U.S. territories, delivery times may extend to 7-14 business days.

3.2 Expedited Shipping

  • Expedited shipping options, such as UPS Next Day Air or FedEx Priority Overnight, offer guaranteed delivery times as specified by the carrier.
  • Cutoff times for expedited shipping will be displayed during checkout. Orders placed after the cutoff time will be processed the next business day.

3.3 International Shipping

  • Delivery times for international orders vary by destination, customs processing, and the selected shipping method.
  • Estimated delivery times for international orders will be provided during the checkout process.

4. Order Tracking

4.1 Tracking Information

  • Once an order is processed and shipped, customers will receive a confirmation email with a tracking number and a link to track their package.
  • Customers can also log in to their account on the IMDTouch website to view order status and access tracking information.

4.2 Delivery Exceptions

  • In case of delivery exceptions, such as delays due to weather or carrier issues, IMDTouch will promptly notify customers and provide updated delivery estimates when available.

5. Customer Support

5.1 Contact Information

  • For any questions, concerns, or assistance regarding shipments and deliveries, please contact our customer support team.
  • You can reach us via email at Support@IMDTouch.com or by phone at 1 (207) 800-1637 during regular business hours (Monday-Friday, 9 AM - 5 PM EST).

5.2 Order Modifications and Cancellations

  • Customers may request order modifications or cancellations prior to shipment by contacting our customer support team.
  • IMDTouch will make every effort to accommodate such requests, subject to the order's processing stage and fulfillment status.

By providing clear and comprehensive information about our shipping and delivery processes, IMDTouch is committed to ensuring a seamless and satisfying experience for all our customers. We aim to meet your expectations by delivering your products promptly and efficiently.